Terms and Conditions

 

TERMS &CONDITIONS

 Check in is from 4.30pm to 7pm. If you expect to arrive later than 7.00pm, would you make this known at the time of booking together with your expected time of arrival and we will try to assist you. If you are delayed on your travels please call to advise us of your time of arrival. We will not accept guests who arrive after 10.00pm.

Rooms must be vacated by 10:00am on the day of departure. You are welcome to wait in the Guest Lounge with your luggage until Noon on the day of your departure, if your itinerary requires it, but please be aware that we will probably be cleaning that room in preparation for new arrivals. During your stay rooms are serviced up to 11.30am.

 We cannot cater for children under 12 or to accommodate children sharing beds with parents.

Maximum occupancy 2 people, including children, in each room.

 In accordance with Scottish law smoking is not permitted anywhere on the premises or within the grounds of the property.

We are unable to take family pets.

Please bear in mind when booking that Roskhill House is our family home. We offer you a friendly welcome in comfortable surroundings but we are unable to offer some of the services you may find in more expensive hotels.

Full Pre-Payment is required to secure a room reservation.

Initially, 20% of the total booking cost will be taken as a deposit from your card. 

 

CANCELLATION POLICY

Cancellation 30 days or less prior to the date the accommodation is reserved will incur the full cost of that accommodation, as will "no shows?;this cost will be deducted from the credit card given at the time of booking.

Cancellation prior to the 30 days required notice will not be required to pay in full, but there will be a £20.00 charge for administration in addition to the initial deposit.

Should we be able to re-let any or all of the reserved days, the card will be credited to that value, less the amount of the deposit, which is non refundable.

We highly recommend that guests take out travel insurance which includes any cancellation expenses.

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Our Facilities

  • Credit Card
  • Free Parking
  • Parking Facilities
  • Internet Services
  • Wifi
  • Luxury
  • Vegetarian
  • Country Retreat